Authorised Financial Service Provider (FSP Number 7308)
Frequently Asked Questions (FAQ's)
FinSide KeyHealth Transfer Processes
This FAQ page answers the most common questions about transferring your medical scheme cover from Sizwe Hosmed to KeyHealth through FinSide. It outlines what to expect, what’s required, and how the process works, giving you clear, upfront guidance to make the transition as smooth and stress-free as possible.
1.
What is the purpose of the transfer to KeyHealth?
​
FinSide has secured an alternative medical scheme option with KeyHealth Medical Scheme to ensure members continue to have reliable access to healthcare services, without being subjected to waiting periods or additional underwriting. This follows recent uncertainty and service challenges experienced by some members on their current scheme.
2.
Who qualifies to transfer to KeyHealth under the concession?
​
Members and their dependants who are currently registered with Sizwe Hosmed and active FinSide Financial Solutions clients, qualify to transfer to KeyHealth without underwriting, waiting periods, or late-joiner penalties.
3.
Who is KeyHealth Medical Scheme?
​
KeyHealth Medical Scheme was established in 1968, making it one of South Africa’s oldest surviving medical schemes, with roots that trace back even further through earlier industry mergers to the early 20th century. With a long-standing presence in the healthcare funding environment, KeyHealth is known for offering affordable, transparent healthcare solutions, supported by strong governance and a focus on sustainability for its members.
4.
Will I be subject to underwriting or waiting periods?
​
No. Eligible members transferring under the concession will not be subject to medical underwriting, general waiting periods, or late-joiner penalties.
5.
From what date will my KeyHealth cover start?
​
Your KeyHealth cover will commence from the effective date that will be communicated by FinSide, provided all required documentation is submitted correctly and on time.
6.
What documents do I need to complete the transfer?
​
You will need to complete the electronic KeyHealth application form, submit your Sizwe Hosmed termination letter, and provide valid identification documents for yourself and all dependants.
7.
How do I submit my application and documents?
​
All applications are completed electronically via the dedicated FinSide webpage. Supporting documents can be uploaded directly on the form or emailed to the address provided in the communication.
8.
What happens to my existing medical scheme membership?
​
By submitting the transfer application, you confirm that you have terminated or are terminating your membership with Sizwe Hosmed, as well as cancellation of the Sizwe Hosmed debit order with your bank. FinSide will guide you through this step to avoid any gaps in cover.
9.
Can I choose between different KeyHealth benefit options?
​
Yes. You will be able to review comparable KeyHealth options and select the benefit option that best suits your needs and budget before submitting your application.
10.
How long does the transfer process take?
​
Once all documentation is received and verified, applications are processed as efficiently as possible. Timelines may vary slightly, but FinSide will keep clients informed throughout the process.
11.
How do I register my chronic conditions after transferring?
​
Members who wish to register chronic conditions are required to complete the Chronic Form as part of the transfer process. Once KeyHealth has processed your membership information, their dedicated chronic medicine management partner, MediKredit, will contact you directly to finalise the chronic registration and confirm any additional information that may be required.
​
Important: Rember to submit your KeyHealth Electronic Form first before completing your Chronic Form
12.
What happens to any outstanding Sizwe Hosmed claims?
​
Any claims incurred while you were a member of Sizwe Hosmed remain the responsibility of Sizwe Hosmed, even if you resign from the scheme and transfer to another medical scheme.
Outstanding or pending claims will therefore still need to be submitted to and settled by Sizwe Hosmed in line with their rules.
Members experiencing difficulties or delays with claim settlements are encouraged to contact the dedicated FinSide Financial Solutions team for support and assistance with ongoing claim escalations.
13.
Who can I contact if I need help or have questions?
​
If you have any questions or need assistance at any stage, you can contact FinSide Financial Solutions using the contact details provided below:
​
WhatsApp: 071 857 5409
Telephone: 021 111 0579
Email: queries@finside.co.za