KeyHealth Transfer: Chronic Update & FAQ's

Dear Valued FinSide Client,

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Following our recent communication regarding the option available to you to transfer to KeyHealth Medical Scheme, we would like to reassure you that the FinSide team is fully on hand to support you every step of the way.

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To help address common enquiries and reduce any uncertainty, we have compiled a comprehensive FAQ document covering the most frequently asked questions, from transfer timelines and documentation, to claims, chronic registrations and next steps. Click the button below to access the FAQ page:

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Chronic conditions: Important information

If you or a dependant have an existing chronic condition, you are required to complete the KeyHealth Chronic Form after you submitted your KeyHealth Transfer Form. This form is used to capture your chronic condition and medication details for KeyHealth as part of the membership process.

 

Please note that submitting this form does not constitute final registration.

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Once your KeyHealth membership has been activated, KeyHealth’s dedicated chronic medicine management partner, MediKredit, will contact you directly to finalise the chronic registration and confirm any additional information or documentation required. Ensuring the form is completed accurately and in full will help avoid delays in this process.

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If you need assistance at any point, or have questions not covered in the FAQ, please don’t hesitate to reach out to the FinSide team. We’re here to make this transition as smooth and stress-free as possible.

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Quick access links: KeyHealth transfer resources

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As a reminder, all information and resources related to the KeyHealth transfer are available at the links below for quick and easy access:

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Comparisons between Sizwe Hosmed and KeyHealth HERE

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KeyHealth Transfer Information: Overview of the transfer process and key considerations HERE

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Electronic Application: Complete and submit your KeyHealth membership application online HERE

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FAQ: Addresses the most frequently asked questions like claims, chronic registrations and more HERE

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We encourage you to review these resources at your convenience. Should you need any clarification or personalised assistance, the FinSide team remains available to support you:

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WhatsApp: 071 857 5409
Telephone: 021 111 0579
Email: queries@finside.co.za​​

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Sincerely,

 

The FinSide Team

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FinSide Financial Solutions

Authorised Financial Service Provider (FSP Number 7308)​​​